Privacy Policy for pylonexara.com
Your privacy and security are always our top priorities
Welcome to Our Privacy Commitment
At pylonexara.com, we value your trust. This Privacy Policy explains how we collect, use, and safeguard your personal information in accordance with Australian law.
We are committed to managing your data transparently, ensuring it is protected and only used for the purposes described here.
What Information We Collect
We collect information you provide directly and through automated means, always for service delivery or improvement.
Information Provided Directly
- Contact details such as name and email
- Requests you submit on our forms
- Feedback or survey responses
- Information during consultations
- Other voluntary submissions
Information We Collect Automatically
- Device and browser characteristics
- Visit time and site interaction patterns
- Cookies and similar technologies
- IP address information
- Referring websites or sources
How We Use Your Data
Your information enables us to respond to enquiries, provide services, and improve user experience.
- Processing service requests
- Customer communication
- Internal analysis and reporting
- Site improvement and troubleshooting
- Legal and security obligations
- Updates about important changes
- Optional marketing communications
Our promise: We do not sell your personal data and only share it when necessary for service delivery, legal compliance, or with your consent.
Sharing Your Information
We may share data with trusted service providers who help deliver our services, under strict privacy requirements.
Our Service Providers
Third-party partners support site operations but may only use your data to fulfil agreed services.
Legal Requirements
We may disclose information if required to comply with law or court order.
Anonymous Statistics
Aggregated data is used for internal analysis, never to identify individuals.
Your Rights and Choices
You can request access, correction, or deletion of your data at any time in accordance with law. We respect your rights under the AU Privacy Act.
- Right to request personal data copy
- Right to request corrections
- Right to request removal
- Right to request data transfer
- Right to object to processing
- Right to request limits on use
Contact us via site or email with requests and we will respond promptly as required by law.
How We Secure Your Data
We use technical and organisational controls to safeguard your information from unauthorised access or misuse.
Technical Security Measures
- Data encryption when stored and sent
- Access controls on internal systems
- Regular software security updates
- Ongoing vulnerability monitoring
Organisation Safeguards
- Staff privacy training
- Access policies and protocols
- Confidentiality agreements
- Incident response procedures
How Long We Keep Your Data
Personal information is retained as required for service provision, record-keeping, or as mandated by law.
- Retention linked to account use
- Kept for support duration
- Kept for contact purposes
- Kept for legal reasons
- Retention only with consent
You can request deletion after services are complete.
International Data Transfers
We only transfer data abroad if necessary, ensuring legal safeguards consistent with Australian standards.
- Approved agreement with provider
- Data protection evaluations
- Standard contractual clauses
- Additional user notification as needed
Cookies and Tracking
Cookies help us understand site usage and improve functionality. You can manage cookie preferences as described in our Cookie Policy.
Types of Cookies Used
- Enable site security and basic functionality
- Assist with site analytics
- Remember preferences
- Support enhanced experience
You can change cookie settings in your browser at any time and find more details in our Cookie Policy.
Policy Changes and Notifications
We will update this policy periodically and inform you of major changes through the website or by email.
- Significant changes posted online
- Notice sent via email if needed
- Timestamp at page top
- Prior notice before some changes
Stay informed by reviewing this page regularly.
Contact Us About Privacy
If you have any questions about privacy or this policy, reach out through our site or the contact information below.
Pylonexara
34 Welshpool Road, Welshpool, WA 6106 Australia
Phone: +61 3 1868 2617
Email: content@pylonexara.com
Policy last updated: December 17, 2025
Applies from: December 18, 2025